At f9ph, your privacy matters. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have under Philippine data privacy law. Please read this carefully before using the f9ph platform.
Here are the key principles that guide how f9ph handles your personal information. The full legal text follows in the sections below.
All data transmitted between your device and f9ph is protected by 256-bit SSL encryption. We apply industry-standard security controls to prevent unauthorized access, disclosure, or misuse of your personal information.
As a Filipino data subject, you have the right to access, correct, and request deletion of your personal data held by f9ph, in accordance with the Data Privacy Act of 2012 and its implementing rules.
f9ph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate the platform and comply with regulatory obligations.
We collect only the personal data that is necessary to provide you with a safe, compliant, and functional gaming experience on f9ph. We do not collect data beyond what is required for these purposes.
f9ph retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law, including PAGCOR compliance and anti-money laundering regulations.
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, f9ph will notify affected players and the National Privacy Commission (NPC) within the timeframes required by Philippine law.
This Privacy Policy ("Policy") describes how f9ph ("f9ph," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of players and visitors ("you" or "your") who access or use the f9ph online gaming platform available at https://f9ph.app (the "Platform").
f9ph is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.
By registering an account, accessing the Platform, or otherwise providing your personal information to f9ph, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.
For the purposes of the Data Privacy Act of 2012 and applicable data protection legislation, f9ph is the personal information controller in respect of the personal data you provide when using the Platform. This means f9ph determines the purposes and means by which your personal data is processed.
f9ph has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy laws. You may contact the DPO directly for any privacy-related concerns using the contact details provided in Section 14 of this Policy.
When you register an account or interact with f9ph, we collect the following categories of personal data:
When you access the Platform, we automatically collect certain technical and behavioral data, including:
f9ph may receive personal data about you from third-party sources in limited circumstances, including identity verification service providers, payment processors, fraud detection services, and regulatory bodies such as PAGCOR where required for compliance purposes.
f9ph uses your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and managing your f9ph player account, including authentication and account security. |
| Service Delivery | Providing access to games, processing deposits and withdrawals, and delivering customer support. |
| Identity Verification (KYC) | Verifying your identity and age (21+) in compliance with PAGCOR requirements and anti-money laundering regulations. |
| Fraud Prevention & Security | Detecting, investigating, and preventing fraudulent activity, money laundering, multi-accounting, and other prohibited conduct. |
| Regulatory Compliance | Meeting obligations under Philippine gaming regulations, AML laws, tax reporting requirements, and NPC data privacy rules. |
| Responsible Gaming | Monitoring gaming behavior to identify at-risk players and administering self-exclusion, deposit limits, and cooling-off tools. |
| Communications | Sending transactional notifications (deposits, withdrawals, account alerts) and, where you have opted in, promotional communications about f9ph offers. |
| Platform Improvement | Analyzing usage patterns and technical performance to improve the f9ph Platform, fix bugs, and develop new features. |
f9ph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
f9ph processes your personal data on the following legal bases under the Data Privacy Act of 2012:
You have the right to withdraw consent at any time where consent is the basis for processing, without affecting the lawfulness of processing carried out prior to withdrawal.
f9ph shares personal data with carefully selected third-party service providers who assist in operating the Platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank, UnionBank), identity verification providers, game software suppliers, cloud hosting providers, customer support platforms, and fraud detection services. All service providers are contractually bound to process your data only on f9ph's instructions and in accordance with applicable data privacy laws.
f9ph may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), the National Privacy Commission (NPC), or other competent government authorities where required by law, court order, or regulatory directive. f9ph will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of f9ph's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Policy that result from it.
f9ph does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own independent marketing or commercial purposes. Any sharing of data is strictly limited to the purposes described in this Policy.
f9ph uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the Platform.
You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the f9ph Platform, including your ability to log in or access certain features. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.
f9ph retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account plus 5 years after closure |
| Financial transaction records | 10 years (AMLC and BIR compliance) |
| KYC verification documents | 5 years after account closure or last transaction |
| Customer support communications | 3 years from date of interaction |
| Technical and usage logs | 12 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn, plus 3 years |
| Self-exclusion records | Permanently, to prevent re-registration during exclusion period |
Upon expiry of the applicable retention period, f9ph will securely delete or anonymize your personal data in accordance with its data disposal procedures, unless a longer retention period is required by law.
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by f9ph:
f9ph implements a comprehensive set of technical, organizational, and physical security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
While f9ph takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that poses a risk to your rights, f9ph will notify you and the NPC as required by law.
The f9ph Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. f9ph does not knowingly collect personal data from individuals under the age of 21.
If f9ph becomes aware that personal data has been collected from a person under 21 years of age, the account will be immediately suspended, all associated data will be deleted, and any deposits will be returned in accordance with applicable regulations. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms.
In the course of operating the f9ph Platform, your personal data may be transferred to and processed in countries other than the Philippines, particularly where f9ph's third-party service providers (such as cloud hosting providers or game software suppliers) operate servers or facilities outside the Philippines.
Where such transfers occur, f9ph ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that impose data protection standards equivalent to those required under Philippine law. f9ph will not transfer your personal data to a country that does not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.
f9ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. The date of the most recent revision is displayed at the top of this page.
Where changes are material — meaning they significantly affect your rights or how your data is processed — f9ph will provide advance notice via email to your registered address or through a prominent notice on the Platform, at least fourteen (14) days before the changes take effect.
Your continued use of the f9ph Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should cease using the Platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by f9ph, please contact our Data Protection Officer (DPO):
f9ph Data Protection Officer
Email: [email protected]
General Support: [email protected]
We aim to respond to all privacy-related inquiries within 15 business days. For urgent account security concerns, please use the live chat feature on the Platform.
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC is the independent government body responsible for administering and implementing the Data Privacy Act of 2012.
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